Downloads 2011

Download the Service Design toolkit 2011 posters to use in workshops and the templates to get you started with the techniques. In the toolkit you can find the description on how to use the templates in your own projects.

Workshop posters

Cause diagram poster

Cause diagram

Download A1
Download A0

Stakeholder mapping poster

Stakeholder mapping

Download A1
Download A0

Touchpoint diagram poster

Touchpoint diagram

Download A1
Download A0

Templates

Vision & scope

Download Word document

Design briefing

Download Word document