Down­loads

Download the toolkit posters to use in workshops and the templates to get you started with the techniques. In the toolkit you can find the description on how to use the templates in your own projects.

Individual templates

Framing - Context and objective

Framing

Context & objective

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Framing - Research questions

Framing

Research questions

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User Insights - User Experience

User insights

Interview: User experience

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User Insights - Actors Map

User insights

Interview: Actors map

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Personas - Persona dimensions

Personas

Persona dimensions

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Design Scope - Design Challenge

Design scope

Design challenge

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Design Scope - Design Requirements

Design Scope

Design Requirements

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Ideation - Lotus Blossom

Ideation

Lotus blossom

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Ideation - Idea Selection COCD Box

Ideation

Idea Selection – COCD Box

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Service Concept - serious Play Scenario

Service concept

(Serious play) Scenario

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Service Concept - User Journeys

Service concept

Users' journeys

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Prototype and test - Test preparation

Prototype and test

Test preparation

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Prototype and test - Test and Evaluation

Prototype and test

Test and Evaluation

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Feasibility - Blueprint

Feasibility

Blueprint

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Workshop posters

Service Design Toolkit 2011

You can still download the 2011 toolkit templates.